Client: Software Developer Scenario: A software company manufactures and distributes workforce management software that allows third parties to track employee hours, overtime, vacation time, etc. and then compiles that information for payroll processing. The software company enters into an agreement to provide the software to a customer, including implementation, installation, customization, training and support services. Problem: Six months after installation, the customer isn’t happy with... Read Article
Client: All IT Companies Scenario: AST Software, a software development firm, developed an ERP system that would manage the day to day business activities such as accounting procurement, inventory control and a number of other activites required by a large manufacturing firm. Problem: AST Software became aware of an error that had been made by their system engineers causing the improper counting of inventory. AST... Read Article
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